Ticket Max™ voucher number


1. User Provision Terms & Conditions
1.1. This is a legal Agreement between you, the Beneficiary (whom we refer to as “you”, “your” or the “Beneficiary” in this document) and us, Edenred Pte Ltd (and we refer to ourselves as “Edenred”, ‘we”, “us” or “our” in this document).
1.2. Edenred Pte Ltd is a company registered in Singapore with our registered office at 36 Prinsep Street #04-01 Singapore 188648. We are the owner of this website and also the distributor of Ticket Max™.
1.3. By browsing, accessing or using this website or by using any facilities or services made available through it or by transacting through or on it, you are agreeing to the terms and conditions that appear below (all of which are called the “Agreement”). This Agreement is made between you and us.
1.4. You are responsible for ensuring that all persons who access our site through your Internet connection are aware of these terms, and that they comply with them.
1.5. We reserve the right to amend these terms and conditions any time without prior notice. Continued use of Ticket Max™ or the Website or Voucher will be deemed to constitute acceptance of the new terms and conditions.

2. Definitions
2.1. “Voucher” refers to a voucher or an electronic voucher (eVoucher) which is subject to the terms and conditions set out by the Merchant and/or Edenred.
2.2. “Merchant” refers to a third party seller of goods and services for which a voucher or eVoucher can be exchanged from Ticket Max™ voucher credits.
2.3. “Website” refers to ticketmax.com.sg.
2.4. “Service” means all or any of the services provided by Edenred via the Website (or via other electronic or other communication from Edenred) including the information services, content and fulfillment services.

3. General uses and the Services of the Website
3.1. Use of the Service and the Website are subject to the terms and conditions set out in this Agreement.
3.2. We may update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. We will not be liable if our site is for any reason unavailable at any time or for any period. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

3.3. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
3.4. We make no representation that the Service (or any goods or services) are available or otherwise suitable for use outside of Singapore. If you choose to access the Website (or use the Service) from locations outside Singapore, you do so on your own initiative and are responsible for the consequences and for compliance with all applicable laws.
3.5. The Website and Service and are for your non-commercial, personal use only and must not be used for business purposes. You may not use the Website in any way that is unlawful, fraudulent, or breaches any applicable law or regulation.
3.6. Scraping of the Website (and hacking of the Website) is not allowed. You must not misuse the Website by knowingly introducing viruses, Trojans, worms or other material which is malicious or technologically harmful. You must not attempt to access without authority, interfere with, damage or disrupt the Service, the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attached or a distributed denial-of-service attack. You must not access the Website via bots, crawlers, or through automated means. By breaching some of these provisions, you may be committing a criminal offence under Singapore Law. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.
3.7. You must also not use the Website to transmit or procure the sending of any unsolicited or unauthorised advertising or promotional material (spam).
3.8. Edenred is not an agent of the Merchants. Edenred shall not in any way be liable for the goods or services or the quality of the performance of such goods or services supplied by participating Merchant. Beneficiary should seek redress and direct any complaints or comments in respect of such goods and services to the respective participating Merchants.
3.9. We reserve the rights to change, modify, substitute or remove without notice any information or Voucher or service on the Website or forming part of the Service from time to time.

4. Beneficiary Eligibility and Responsibilities
4.1. Beneficiary must obtain Ticket Max™ exchange Voucher in a lawful manner and not through other illegal means.
4.2. When Beneficiary uses the Website to exchange for Merchants’ Vouchers, Beneficiary must comply with the provisions of this Agreement in exchanging for various types of Merchants’ Vouchers.
4.3. If Beneficiary violated the eligibility requirements, Edenred reserves the right to cancel Beneficiary’s Voucher numbers.

4.4. Beneficiary must keep their Voucher number(s) confidential. Edenred will not regenerate lost Voucher number(s).
4.5. Beneficiary agrees to provide the correct mailing address, mobile number, email and other information required for the delivery of the Merchants’ Vouchers. Post Office box numbers are not accepted as a mailing address.

5. Process on Exchanging of Ticket Max™ Vouchers (from Credits)
5.1. To exchange Ticket Max™ Vouchers to Merchants’ Vouchers, Beneficiary must go to the Website and login with the Voucher number and security code.
5.2. Rules on exchange of Vouchers:
5.2.1. Ticket Max™ exchange Vouchers cannot be accumulated nor combined.
5.2.2. Ticket Max™ Vouchers cannot be exchanged nor refunded for cash.
5.2.3. Partial credit exchange for Merchant Voucher is allowed.
5.2.4. Residual credits (if any) cannot be accumulated or refunded.
5.2.5. Upon order confirmation received from Beneficiary, we will proceed with   fulfillment and no changes are allowed.
5.2.6. Beneficiary agrees to (and shall) abide to Merchant’s terms and conditions stated on the Vouchers. The responsibility to do so is Beneficiary’s alone.

6. Ticket Max™’s Vouchers Exchange Validity Period
6.1. Unless otherwise stated, Ticket Max™ Vouchers have a validity period of 12 months from date of issue. Validity date will not be extended.

7. Termination
7.1. If you use (or anyone other than you, with your permission uses) the Website or Service or a Voucher in contravention of this Agreement, we may suspend your use of the Service and/or Website (in whole or in part) and/or a Voucher.
7.2. If we suspend the Service or Website or a Voucher, we may refuse to restore the Service or Website or Voucher until we receive an assurance from you, in a form we deem acceptable, that there will be no further breach of the provisions of this Agreement.
7.3. Edenred shall fully co-operate with any law enforcement authorities or court order requesting or directing Edenred to disclose the identity or locate anyone in breach of this Agreement.
7.4. Without limitation to anything else in this Clause 8, we shall be entitled immediately or at any time (in whole or in part) to:
7.4.1. suspend the Service and/or Website;

7.4.2. suspend your use of the Service and/or Website;
7.4.3. suspend the use of the Service and/or Website for persons we believe to be connected (in whatever manner) to you; and/or
7.4.4. terminate this Agreement immediately if: you commit any breach of this Agreement; we suspect, on reasonable grounds, that you have, might or will commit a breach of these terms; or we suspect, on reasonable grounds, that you may have committed or will be committing any fraud against us or any person.
7.5. Notwithstanding anything else in this Clause 7, we may terminate this Agreement at any time.
7.6. Our right to terminate this Agreement shall not prejudice any other right or remedy we may have in respect of any breach or any rights, obligations or liabilities accrued prior to termination.

8. Indemnity
8.1. You shall indemnify us against each loss, liability or cost incurred by us arising out of:
8.1.1. any claims or legal proceedings which are brought or threatened against us by any person arising from: your use of the Service or Website; the use of a Voucher; the use of the Service or Website through your password or Internet connection; or
8.1.2. any breach of this Agreement by you.

9. Intellectual Property Rights
9.1. All intellectual property rights (including all copyright, patents, trademarks, service marks, trade names, designs (including the “look and feel” and other visual or non-literal elements) whether registered or unregistered) in the Website and Service, (subject to Clause 9.4) information content on the Website or accessed as part of the Service, any database operated by us and all the website design, text and graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software (including applets and scripts) shall remain our property (or that of our licensors). You shall not, and shall not attempt to, obtain any title to any such intellectual property rights. All rights are reserved.
9.2. None of the material listed in Clause 9.1 may be reproduced or redistributed or copied, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, sold, rented or sub-licensed, used to create derivative works, or in any way exploited without our prior express written permission. You may, however, retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not on any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without our permission.
9.3. All rights (including goodwill and, where relevant, trade marks) in Ticket Max™ name are owned by us (or our licensors). Other product and company names mentioned on the Website are the trademarks or registered trademarks of their respective owners.
9.4. Title, ownership rights and intellectual property rights in and to the content accessed using the Service is the property of the applicable content owner or Merchant and may be protected by applicable copyright or other law. The Agreement gives you no rights to such content.
9.5. The authors of the literary and artistic works in the pages in the Website have asserted their moral rights to be identified as the author of those works.
9.6. Subject to Clause 9.7, any material you transmit or post or submit to the Website (or otherwise to us) shall be considered (and we may treat it as) non-confidential and non-proprietary, subject to our obligations under data protection legislation. If for some reason, any part of that statement does not work as a matter of law, then for anything which you supply to us from whatever source (i.e. via email, the Website or otherwise) you grant us a royalty-free, perpetual, irrevocable, non-exclusive right to use, copy, modify, adapt, translate, publish and distribute world-wide any such material.
9.7. All comments, suggestions, ideas, notes, drawings, concepts or other information: (i) disclosed or offered to us by you; or (ii) in response to solicitations by us regarding the Service or the Website; (in each foregoing case, these are called “Ideas”) shall be deemed to be and shall remain our property and you hereby assign by way of present and future assignment all intellectual property rights in Ideas, to us. You understand and acknowledge that we have both internal resources and other external resources which may have developed or may in the future develop ideas identical to or similar to Ideas and that we are only willing to consider Ideas on these terms. In any event, any Ideas are not submitted in confidence and we assume no obligation, express or implied by considering it. Without limitation, we shall exclusively own all now known or hereafter existing rights to the Ideas of every kind and nature throughout the world and shall be entitled to unrestricted use of the Ideas for any purpose whatsoever, commercial or otherwise without compensation to the provider of the Ideas.

10. Data Protection and Confidentiality
10.1. We may obtain information about you by using a cookie file which is stored to the hard drive of your computer. You may refuse to accept cookies by activating the relevant setting on your browser. However, if you select this setting, certain parts of the Website or Service may not be accessible. Unless you have adjusted your browser setting to refuse cookies, you may automatically be issue cookies when you access the Website. 

10.2. We may collect, process and store the following data comprising the Beneficiary’s Confidential Information:
10.2.1. Information you provide us by filling in forms on the Website or through use of the Service;
10.2.2. Details of the fulfilment of any orders and of any transactions processed through the Website;
10.2.3. A copy of any correspondence should you contact us;
10.2.4. Details of your access to the Website and use of the Service, including traffic data, location data and other communication data; and
10.2.5. Information about your computer, including where available your IP address, operating system and browser type.
10.3. Our Policy ensures that any information you provide us remains private and secure. Edenred shall not use any Confidential Information that you provided us for purposes other than as expressly authorized in this Agreement and shall not disclose such Confidential Information to any third party other than as expressly authorized in this Agreement without your prior written consent.
10.4. We shall provide the Beneficiary’s Confidential Information only for the use of marketing, data and other research purposes and Confidential personal information will not be disclosed. We may disclose the Beneficiary’s Confidential Information to any member of our company or related holding company or subsidiaries. In the event that our Website is or will likely be acquired by a third party, we may disclose the Beneficiary’s Confidential Information, as one of the transferred assets, to the buyer or prospective buyer.
10.5. The parties agree that except as may be required by law, regulation, direction of any governmental or judicial or administrative agency, any disclosure of the existence of or any of the terms and conditions of this Agreement or the relationship between the parties under this Agreement shall be made only with the prior written agreement of both parties. Any press release or public comment regarding this Agreement, relationship, arrangements or transactions contemplated herein shall be made only with the prior written agreement of both parties.
10.6. Otherwise stated by law, Beneficiaries agree the following conditions listed below as Edenred may disclose Confidential information of the Beneficiaries to the respective government bodies or claim their rights are infringed and prompt the judiciary official document of the third person:
10.6.1. According to the provisions of the law, or by the judiciary and other competent authorities based on the requirements of the statutory procedures;
10.6.2. In case of emergency to safeguard other Beneficiaries or interested party’s legal rights;
10.6.3. For Ticket Max™ services to maintain the normal operation of the system;
10.6.4. Where Beneficiaries and Merchants have affected the cash flow, logistics and the necessary information while making a redemption/exchange; and/or

10.6.5. Where Beneficiaries have violated the government regulations or the terms of this Agreement.

11. Contracts (Rights of Third Parties) Act (Cap 53B)
11.1. The Contracts (Rights of Third Parties) Act (Cap. 53B) of Singapore shall not under any circumstances apply to this Agreement and any person who is not a party to this Agreement (whether or not such person shall be named, referred to, or otherwise identified, or shall form part of a class of persons so named, referred to, or identified, in this Agreement) shall have no right whatsoever under the Contracts (Rights of Third Parties) Act (Cap. 53B) of Singapore to enforce this Agreement or any of its terms.

12. Further Assurances
12.1. At any time after the date of this Agreement we shall use all reasonable endeavours to procure that any necessary third party shall execute such documents and do such acts and things as you may reasonably require for the purpose of giving you the full benefit of all the provisions of this Agreement.

13. Invalidity/Severance
13.1. If any term in this Agreement shall be held to be illegal, invalid or unenforceable, in whole or in part, under any enactment or rule of law, such term or part shall to that extent be deemed not to form part of this Agreement but the legality, validity or enforceability of the remainder of this Agreement shall not be affected.

14. Governing Law
14.1 This term and conditions will be governed by the laws of the Republic of Singapore, and Edenred and Parties are to submit to the non-exclusive jurisdiction of the courts in the Republic of Singapore.